Shipping & Policies
Due to restrictions in licenses with our partners, the GKIDS store is only able to ship purchases to customers who live in the United States, Canada (on select titles), and U.S. territories. We love our fans worldwide, we just can't sell to you. Sorry! (Also, all prices are in good old fashioned US currency. No weird trades or favors or cryptocurrency.)
Standard shipments are mailed United States Postal Service (USPS) First Class, unless otherwise specified or an expedited shipping selection is made. First Class shipments typically take 3-5 days to arrive after shipment, depending on where the customer is based. If you have trouble receiving your shipment, please refer to the tracking information on your shipment confirmation, or contact us using the information below. Shipments are sent from our New York office within 24 hours of ordering, except for weekends and holidays.
Free shipping is available on all U.S. orders above $50. Shipping costs will be displayed at checkout, and automatically deducted if the purchase meets the $50 threshold. Free shipping is via USPS and at standard shipping service speed. Shipping price is determined by weight, and further listed in the table below. (Please note: the Neon Genesis Evangelion: Ultimate Edition is not eligible for free shipping.)
You may return any unopened media for a full refund within 30 days of purchase. DVDs or Blu-rays must be in original sealed packaging and accompanied by a printed copy of the sales receipt. Upon receipt of the merchandise, a full refund of purchase price and original shipping cost will be issued. To begin the return process, please email email@example.com
GKIDS wants happy fans and happy customers. If you are having a problem with your order or have questions about items for sale, please contact us at firstname.lastname@example.org and we'll help you out.