Order Cancellations and Edits
Please carefully review your cart and shipping address before placing your order as we are unable to modify orders once placed.
If your cart contains a pre-order item, the entire order will be held until the relevant release date. Orders containing any pre-order items may be edited up to a week before the release date.
Pre-Orders
Pre-orders will be charged immediately upon first placement of your order. Any orders with pre-order items included in them will be sent for delivery altogether when pre-order items are ready to ship.
If you need to cancel or change an address for a pre-order please fill out the form here.
Shipping
Due to restrictions in licenses with our partners, the GKIDS store is only able to ship purchases to customers who live in the United States, Canada (on select titles), and U.S. territories.
Standard shipments are mailed via United States Postal Service (USPS) unless otherwise specified or an expedited shipping selection is made. Shipments typically take 3-8 days to arrive after shipment, depending on where the customer is based. If you have trouble receiving your shipment, please refer to the tracking information on your shipment confirmation and reach out to your local post office for further assistance. Shipments are sent within 48 hours of ordering, except for weekends and holidays.
Free shipping is available on select U.S. orders above $75. Shipping costs will be displayed at checkout, and automatically deducted if the purchase meets the $75 threshold for qualifying products. Free shipping is via USPS and at standard shipping service speed.
Please note that we are not responsible for any items that are lost or stolen. If you have questions or concerns about the delivery of your package after it's shipped out please reach out to your local post office.
Return Policy
You may return most items for a refund within 30 days of delivery. Our extended holiday return policy allows orders placed between November - December to be eligible for returns until January 15th.
Return shipping costs apply, and DVDs or Blu-rays must be in original sealed packaging to be accepted. Upon receipt of the merchandise, a full refund of purchase price and original shipping cost will be issued. To begin the return process, please fill out the Customer Inquiry Form.
If your order arrives damaged or defective, please take a picture and contact us via our Customer Inquiry Form within 30 days of delivery for assistance. Please note that if the damage is external and clearly evident, the original plastic wrap must be intact for us to have access to all avenues of assistance.
Slipcovers
As slipcovers are a limited item that only comes with the first run of a film’s home video release, they may not always be available, especially for our older titles. Simply because a product image includes a slipcover does not mean they are still in-stock. Receiving an order without a slipcover is not grounds for a full refund, and would only qualify for a general return (see Return Policy above).
Booklets
If you find a steelbook from your order is missing a booklet, please reach out to info@ghiblicollection.com with the film title(s) affected, proof of purchase and your mailing address they can arrange to have the relevant replacement booklets sent to you.
GKIDS takes pride in giving our audience the best possible service. If you are having a problem with your order or have questions about items for sale, please contact us as we'd be more than happy to help.