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Shipping & Policies

Holiday Shipping Notice!

This holiday season, the anticipated delivery dates for our products may be later than expected due to major delays in the international supply chain. Our affiliated shipping ports, warehouses and couriers are all facing considerable setbacks as deliveries increase during this time. Please know we understand the importance of your order and apologize for this inconvenience. We are working to provide the best service possible given these exceptional circumstances.

If you need to cancel or change an address for an order please fill out the form here. For all other inquiries you may reach out to store@gkids.com. Thank you for your understanding.

 

Pre-Orders

Pre-orders will be charged immediately upon first placement of your order. Any orders with pre-order items included in them will be sent for delivery altogether when pre-order items are ready to ship.

 

Shipping

Due to restrictions in licenses with our partners, the GKIDS store is only able to ship purchases to customers who live in the United States, Canada (on select titles), and U.S. territories. 

Standard shipments are mailed United States Postal Service (USPS) First Class, unless otherwise specified or an expedited shipping selection is made. First Class shipments typically take 3-5 days to arrive after shipment, depending on where the customer is based. If you have trouble receiving your shipment, please refer to the tracking information on your shipment confirmation, or contact us using the information below. Shipments are sent within 24 hours of ordering, except for weekends and holidays.

Free shipping is available on all U.S. orders above $50. Shipping costs will be displayed at checkout, and automatically deducted if the purchase meets the $50 threshold. Free shipping is via USPS and at standard shipping service speed. Shipping price is determined by weight, and further listed in the table below.

 

Return Policy

You may return most items for a refund within 30 days of delivery. Our extended holiday return policy allows orders placed between November - December to be eligible for returns until January 15th.

Return shipping costs apply, and DVDs or Blu-rays must be in original sealed packaging to be accepted. Upon receipt of the merchandise, a full refund of purchase price and original shipping cost will be issued. To begin the return process, please contact store@gkids.com

If your order arrives damaged or defective, please take a picture and contact store@gkids.com with your order number for help and we’ll work with you so that your order can be replaced.

GKIDS takes pride in giving our audience the best possible service. If you are having a problem with your order or have questions about items for sale, please contact us and we'll help you out.